The SMS Number Activation process enables your VoiceStack phone number to send and receive text messages. Before SMS functionality can be enabled, your phone number must be registered and approved in accordance with carrier requirements.
| Note: The VoiceStack team manages the SMS activation process on your behalf. You do not need to create or configure a Twilio account. |
Request SMS Activation
To request SMS activation for your VoiceStack phone number, complete the SMS Number Activation Request Form sent by the VoiceStack support or implementation team.
Information Needed
When completing the request form, be prepared to provide:
- Business or practice name
- Website URL
- Business address
- Contact person's name and email address
- VoiceStack phone number(s) to activate
Website Requirements
Before submitting your request, ensure your business website meets the required compliance standards. This includes having a Privacy Policy, Terms & Conditions, and a clear SMS consent process.
Activation Timeline
After your request is received:
- The VoiceStack team reviews the submitted information.
- Your SMS registration is submitted to the messaging provider.
- Carrier approval is obtained.
- SMS is enabled on your VoiceStack phone number.
Activation times vary depending on the carrier's approval process. Some requests may require additional verification and therefore take longer.
Common Reasons for Delays
Activation may be delayed if:
- Required information is missing from the request form.
- Your website does not meet the required compliance standards.
- Additional carrier verification is required.
- The requested phone number is not eligible for SMS activation.
Providing complete and accurate information helps speed up the process.
Support / Contact
Need further help? Contact support@voicestack.com or call 407-833-6436.