Location Mode in VoiceStack allows you to quickly redirect calls at the location level during emergencies. It is a temporary and easily reversible action that helps manage incoming calls without relying on individual agent actions or schedule changes.
Create a Location Mode
1. Navigate to Configuration > Calls > Location Mode.
2. Click + Create Location Mode
3. Enter the following details:
Items marked with an asterisk (*) are mandatory.
- Mode Name*: Enter a suitable name (e.g., Meeting, Break, Staff Training).
- Location*: Select the location.
- Device Types*: Select the device types for which calls should be restricted.
4. Click Create Mode.
| Note: When you select All under Device Types, the Forwarding Phone Tree option becomes available. You can select a phone tree destination to route calls. |
Enable Location Mode for Softphone
Once you create a Location Mode, you must enable it to use it.
1. Use the toggle switch under Action column to enable Location Mode.
2. Click Confirm in the confirmation window.
| Note: When Location Mode is enabled on the softphone, the notification banner is displayed within the softphone. |
Enable Location Mode for Deskphone
1. Select Deskphone under Device Types in the Create / Edit Location Mode window.
2. Click Save Mode.
2. Navigate to Configuration > Calls > Devices.
3. Locate the deskphone device you want to configure based on the chosen location.
4. Click Configure.
| Tip: Use Filter by Location to view devices assigned to a specific location. |
5. Scroll down to the Button Configuration Section in Update Device window.
6. Select Location Mode from the Type dropdown.
7. Enter a suitable Value and Label to set up the line key configuration.
8. Click Update.
| Note: Once the deskphone line key is configured, agents can press the assigned button on the deskphone to enable Location Mode. |
Edit a Location Mode
1. Locate the mode you want to edit and click Configure.
2. Make the required changes. To learn more about the fields, see Create a Location Mode.
3. Click Save Mode to update the changes.
| Note: Once a Location Mode is created, the Location cannot be modified. |
Delete a Location Mode
1. Click Delete on the intended Location Mode.
2. Click Delete on the confirmation window.
To learn more about Location Modes, see Understanding Call Handling Features.
Support / Contact
Need further help? Contact support@voicestack.com or call 407-833-6436.