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Configure an External Number

Faris Peerukannu Mohamed Kasim
  • Updated
Module: Admin Application

The external number feature in VoiceStack allows admins to add new external phone numbers where calls can be forwarded outside the organization.

Create an External Number

1. Navigate to Configuration > Calls > External Number.

2. Click Create External Number. 

3. Enter the following details:

Items marked in asterisk(*) are mandatory.

  • Name*: Enter a name for the number.
Tip: Use “Manager Mobile”, “After-hours Support”, or “Reception Desk”. Helpful for identification and reporting.
  • Number*: Add the external phone number.
  • DTMF: Dual-Tone Multi-Frequency signals (touch-tones) are sent automatically after the call connects. Usually used for navigating phone menus.

Note: 

  • DTMF is only needed if forwarding to a phone system that asks for menu choices or a PIN (e.g., “Press 1 for English”). 
  • Leave it blank if it is a regular mobile or landline.
  • Location*: Select the location of the number. Useful for grouping or restricting access to numbers from certain places.
  • Enable Answering Service: Enable this option to mark all calls forwarded to this number as missed calls.
  • Incoming Call Display: Manage what information to appear on your phone when calls are forwarded.

    • Show Original Caller’s Number: Display the actual number of the person calling. Use this if you want context (e.g., calling patients back).

    • Show Dialed Number: Display the number the caller dialed to reach you. Useful if you handle multiple business lines and want to distinguish work calls. The caller’s true number is masked.

    • Display a verified or virtual number: Shows a pre-chosen business, verified, or virtual number instead of the caller’s real number. Use this for privacy, compliance, or branding. The caller’s real number is masked.

4. Click Create.

Search Bar & Filters

a. Search Bar

  • Located at the top of the screen, this search bar allows you to quickly find specific external numbers by name, number, or extension.

b. Filter by Location.

  • The location filter lets you narrow down the view to numbers associated with a particular branch or office. 
    • Selecting 'All' displays numbers from every location.

Update an External Number

1. Locate the number and click Configure.

2. Modify the required details. Refer Create an External Number for more information.

4. Click Update to save the changes.

 

Delete an External Number

1. Locate the external number you wish to delete and click Delete.

2. Click Delete on the confirmation pop-up to remove it permanently.

To learn more about external numbers and their use cases, see Phone Numbers in VoiceStack.

Support / Contact

Need further help? Contact support@voicestack.com  or call 407-833-6436.

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