| Module: Admin Application |
A phone number is entered into the system as unallocated and is then allocated as a main number or a campaign number.
Configure an Unallocated Phone Number
1. Navigate to Configuration > Calls > Phone Numbers.
The Phone Numbers page displays a list of all registered Phone Numbers.
2. Select the Unallocated tab.
3. Click Configure.
4. Specify the following Number Details:
Items marked in asterisk(*) are mandatory.
- Source Name*: Enter the source name to identify the origin of the number.
- Location*: Assign a geographical location.
- Status*: Set the number status as Active or Inactive.
- Time Zone: Select the correct timezone.
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Number Type: Choose if the number is a Main or a Campaign number.
- If Campaign is selected, select the Campaign Type and the number for call forwarding (Forward To*).
Specify your working business hours in the Scheduler section:
5. Hover over the desired day and click Edit.
6. Click +Add Slot.
7. Enter the business hours and select the suitable Phone Tree.
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Note: You can click |
Configure the Voicemail Box settings:
8. Select the Audio.
9. Assign the voicemail destination (Send To).
10. Click Save.
Edit an Existing Main or Campaign Number
1. Select the Main Numbers or Campaigns tab.
2. Click Configure.
| Note: In the Campaigns tab, you can only configure Static numbers. You can click View to see more information about dynamic numbers. |
4. Edit the required details.
To learn about each description, refer Configure an Unallocated Phone Number.
5. Click Save.
Filters and Download
- You can filter the phone numbers by:
- Location
- Status
- Source
- To download the list of phone numbers as a .csv file format, click Export CSV.
To learn more about phone numbers and their use cases, see Phone Numbers in VoiceStack.
Support / Contact
Need further help? Contact support@voicestack.com or call 407-833-6436.