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Configure Phone Numbers

Faris Peerukannu Mohamed Kasim
  • Updated

The system adds phone numbers as unallocated, and you can later allocate them as main or campaign numbers.

In This Article:

Configure an Unallocated Phone Number

1. Navigate to Configuration > Calls > Phone Numbers.

The Phone Numbers page displays a list of all registered Phone Numbers.

2. Select the Unallocated tab.

3. Click Configure.

4. Specify the following Number Details:

Items marked with an asterisk (*) are mandatory.

  • Source Name*: Enter the source name to identify the origin of the number.
  • Location*: Select a practice location from the drop-down menu.
  • Status*: Set the number status from the drop-down menu as Active or Inactive.
  • Time Zone: The system automatically pre-populates the time zone.
  • Number Type*: Choose if the number is a Main or a Campaign number.
    • If Campaign is selected, select the Campaign Type and the number for call forwarding (Forward To*).

5. Hover the mouse pointer over the specific day in the Scheduler and click Edit. 

6. Click +Add Slot.

7. Enter your business hours and select the suitable Phone Tree.

You can click the External Link icon to directly access the selected phone tree configuration.

If you need to copy the business hours configuration to other days (if they share the same time schedule):

8. Hover the mouse pointer over the specific day in the Scheduler and click Duplicate.

  1. Select the days you want to copy the settings to.
  2. Click Apply.

9. Select the Audio* from the drop-down menu to configure the Voicemail Box.

10. Assign the voicemail destination from the Send To* drop-down menu.

11. Click Save.

Edit an Existing Main or Campaign Number 

1. Select the Main Numbers or Campaigns tab.

2. Click Configure.

In the Campaigns tab, you can only configure Static numbers. You can click View to see more information about dynamic numbers.

3. Edit the required configuration. To learn about each field, see step 4 - 10 of Configure an Unallocated Phone Number.

4. Click Save. 

Filters and Download

  • You can filter the phone numbers by: 
    • Location
    • Status
    • Source
  • Click Export CSV to download the filtered list of phone numbers in .CSV format.

To learn more about Phone Numbers and their use cases, see Learn About Phone Numbers.

Support / Contact

Need further help? Contact support@voicestack.com  or call 407-833-6436.

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