How to Integrate VoiceStack with GoHighLevel

Module: Admin App

Integrating VoiceStack with Go High Level allows you to streamline your communication and CRM workflows in one connected system. By connecting VoiceStack with Go High Level, you can sync call activities, manage contacts efficiently, and automate follow-ups without switching between platforms.

Log in to your GHL Agency Account (ensure you have agency-level access).
Open the region-specific private marketplace installation URL provided by the VoiceStack team.
A permissions screen will appear, detailing the access requested by the VoiceStack app.
Review the permissions and click Next to continue
On the Select Account screen, select only the Agency account.

Note: Do not select any sub-accounts or the Install under all locations in <Agency Name>option.

⚠️Warning: Selecting a sub-account at this stage will cause authentication failure when entering the API key later.

After completing agency-level authentication, navigate to App Marketplace and select Installed Apps.
You will see VoiceStack listed under your installed applications.

Installing VoiceStack for Sub-Accounts

From the Installed Apps page, click on the VoiceStack application.
Use the Install to More Sub-Accounts option to deploy the app across multiple sub-accounts at once.

Connecting Sub-Accounts with VoiceStack

1. Log in to the desired sub-account in GHL.

Note: Each sub-account must be individually linked with its corresponding VoiceStack API key.

2. Navigate to App Marketplace and select Installed Apps.

3. Select the VoiceStack app and click Connect CS VoiceStack.

4. In the pop-up window, enter the previously generated VoiceStack API key and click Submit.

Once submitted, the connection will be established successfully.

Confirming Integration

After completing the setup:

Return to the VoiceStack Integrations page.
Navigate to Active Integrations, verify that the Active Integration card is visible.

The presence of this card confirms that the connection between Go High Level and VoiceStack is live and functioning successfully.

Edit Active Integrations

1. Navigate to Active Integrations.

2. Choose the Go High Level integration you need to modify and click Edit.

3. Create or edit the rules according to your preference

4. Click Update Configuration.

Use Cases

Scenario	Action
Automatic Call Logging	All inbound and outbound calls are automatically logged under the corresponding contact in Go High Level, ensuring a complete communication history without manual updates.
Lead Follow-Up Automation	Trigger workflows in Go High Level based on call activity (e.g., missed calls, completed calls) to automatically send SMS, emails, or assign follow-up tasks.
Missed Call Tracking & Response	Automatically create opportunities or tasks in Go High Level when a call is missed, helping your team respond quickly and reduce lead loss.
Centralized Communication History	View all voice interactions alongside marketing and CRM activities within Go High Level for better context and decision-making.
Performance Monitoring	Track call activity and outcomes within your CRM to measure team responsiveness and campaign effectiveness.

Benefits

Streamlined Workflow
Enable a seamless flow of data and actions between your CRM/marketing automation platform (GHL) and your communication system (VoiceStack).
Data Centralization
Maintain a single and comprehensive view of each lead or client, including all voice-related interactions directly within Go High Level.
Increased Efficiency
Reduce manual data entry and ensure that actions performed in one system are instantly reflected in the other.

Best Practices

Confidentiality of API Key
Your API key uniquely identifies your integration instance and must remain confidential. Do not share it publicly or with unauthorized users.
Initial Agency-Level Installation
When installing the VoiceStack app in Go High Level, select only the Agency account.
Selecting a sub-account at this stage will result in authentication failure when entering the API key later.

Support / Contact

Need further help? Contact support@voicestack.com or call 407-833-6436.

In this Article:

Configure Go High Level

Generating the API Key