How to Integrate VoiceStack with GoHighLevel

Module: Admin App

Integrating VoiceStack with Go High Level allows you to streamline your communication and CRM workflows in one connected system. By connecting VoiceStack with Go High Level, you can sync call activities, manage contacts efficiently, and automate follow-ups without switching between platforms.

Log in to your GHL Agency Account (ensure you have agency-level access).
Open the region-specific private marketplace installation URL provided by the VoiceStack team.
A permissions screen will appear, detailing the access requested by the VoiceStack app.
Review the permissions and click Next to continue
On the Select Account screen, select only the Agency account.

Note: Do not select any sub-accounts or the Install under all locations in <Agency Name>option.

⚠️Warning: Selecting a sub-account at this stage will cause authentication failure when entering the API key later.

After completing agency-level authentication, navigate to App Marketplace and select Installed Apps.
You will see VoiceStack listed under your installed applications.

Installing VoiceStack for Sub-Accounts

From the Installed Apps page, click on the VoiceStack application.
Use the Install to More Sub-Accounts option to deploy the app across multiple sub-accounts at once.

Connecting Sub-Accounts with VoiceStack

1. Log in to the desired sub-account in GHL.

Note: Each sub-account must be individually linked with its corresponding VoiceStack API key.

2. Navigate to App Marketplace and select Installed Apps.

3. Select the VoiceStack app and click Connect CS VoiceStack.

4. In the pop-up window, enter the previously generated VoiceStack API key and click Submit.

Once submitted, the connection will be established successfully.

If you need assistance installing the app, contact the VoiceStack Support team.

Confirming Integration

After completing the setup:

Return to the VoiceStack Integrations page.
Navigate to Active Integrations, verify that the Active Integration card is visible.

The presence of this card confirms that the connection between Go High Level and VoiceStack is live and functioning successfully.

Configure Automation

1. Automatic Contact Creation

When a call involves a phone number that does not exist in your GoHighLevel CRM, VoiceStack identifies it as a new prospect. Instead of manually typing in details, the system instantly generates a new contact record for you. This feature ensures no lead is missed by automatically building your CRM database.

1. Toggle ON the Automatic Contact Creation.

2. Click + Create Rule.

3. Enter a descriptive name for the rule (for example, New Patient Leads).

4. Choose the contact name format in GoHighLevel (for example, VoiceStack Call {{phone_number}} to easily identify the lead source).

5. Click Add More Conditions to define criteria to keep your CRM organized.

6. Click Add Nested Condition to create more advanced routing logic to an existing rule.

7. Once you add all the conditions, click Update Configure to save the configuration.

2. Automatic Opportunity Creation

1. Enable the Automatic Opportunity Creation toggle.

2. Click Create Rule.

3. Select the Contact Name Format for the opportunity.

4. Choose the Pipeline where the opportunity should be created.

5. Select the Stage that new opportunities should be assigned to.

6.Click Add More Conditions to define criteria to keep your CRM organized. Click Add Nested Condition to create more advanced routing logic to an existing rule.

7. Once you add all the conditions, click Update Configure to save the configuration.

3. Post-call Writeback

1. Toggle on Post-call Writeback to automatically save call logs.

2. Click + Create Rule.

3. Click Add More Conditions to add conditions, such as logging calls only for specific contact types (for example, Existing Patient).

4. Click Add Nested Condition to create more advanced routing logic to an existing rule.

After each call ends, VoiceStack automatically writes call details, including duration, direction, and summaries, to the contact’s timeline in GoHighLevel.

Note: If the contact does not already exist, the system will automatically create one using your configured Contact Name Format, ensuring the call log is saved successfully.

4. Click Update Configure at the top right of the page to store and activate your settings.

Edit Active Integrations

1. Navigate to Configuration >Integrations > Active Integrations.

2. Hover over the integration you want to modify and click Edit.

3. Make the required changes and click Update Configure to save your updates.

Use Cases

Scenario	Action
Automatic Call Logging	All inbound and outbound calls are automatically logged under the corresponding contact in Go High Level, ensuring a complete communication history without manual updates.
Lead Follow-Up Automation	Trigger workflows in Go High Level based on call activity (e.g., missed calls, completed calls) to automatically send SMS, emails, or assign follow-up tasks.
Missed Call Tracking & Response	Automatically create opportunities or tasks in Go High Level when a call is missed, helping your team respond quickly and reduce lead loss.
Centralized Communication History	View all voice interactions alongside marketing and CRM activities within Go High Level for better context and decision-making.
Performance Monitoring	Track call activity and outcomes within your CRM to measure team responsiveness and campaign effectiveness.

Benefits

Streamlined Workflow
Enable a seamless flow of data and actions between your CRM/marketing automation platform (GHL) and your communication system (VoiceStack).
Data Centralization
Maintain a single and comprehensive view of each lead or client, including all voice-related interactions directly within Go High Level.
Increased Efficiency
Reduce manual data entry and ensure that actions performed in one system are instantly reflected in the other.

Best Practices

Confidentiality of API Key: Your API key uniquely identifies your integration instance and must remain confidential. Do not share it publicly or with unauthorized users.
Initial Agency-Level Installation: When installing the VoiceStack app in Go High Level, select only the Agency account. Selecting a sub-account at this stage will result in an authentication failure when entering the API key later.

Support / Contact

Need further help? Contact support@voicestack.com or call 407-833-6436.

In this Article:

Configure Go High Level

Generating the API Key