Admins need to link a phone number first for users to receive and send text messages from or to a message group.
1. Navigate to Configuration > Messages > Phone Numbers.
2. Click Configure.
3. Specify the following:
Items marked with an asterisk(*) are mandatory.
- Phone Number*: Displays the phone number being configured (e.g., "+441234567890). This field is non-editable to prevent accidental changes.
-
Message Group: Allows the user to assign the phone number to a specific message group.
- The Unlink option is available to remove the phone number from the current message group.
- Send Auto-response Message: Enables or disables automatic replies for incoming messages if the patient has not replied in the last 24 hours. When enabled, the user can enter a custom auto-response message.
4. Click Update to save the changes.
To learn more about phone numbers and their use cases, see Phone Numbers in VoiceStack.
Support / Contact
Need further help? Contact support@voicestack.com or call 407-833-6436.