Agent Mapping: How to Assign Caller IDs to Agents

Module: Admin App

Let's learn how to create and manage Agent Mapping.

Create a New Agent Mapping

1. Navigate to Configuration > Caller ID > Agent Mapping.

The Agent Mapping screen displays a list of all the mapped agents. You can narrow down the search using the filters.

2. Click Create Agent Mapping.

3. Specify the following details:

• Agent Name: Select the agent from the drop-down list.
• Caller ID Type: Choose the caller ID type.
• Caller ID: Select the appropriate caller ID.

4. Click Create to save the mapping.

Manage Agent Mapping

Under the Action column:

• Hover over the Caller ID and click Edit to modify an agent mapping.
• To remove an agent mapping, click Delete.

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