The Downloads of the Configuration module provide direct access to the latest versions of the VoiceStack Admin App for both Windows and macOS platforms. This section allows users to download and install the required application for their operating system to enable seamless communication and call handling within the VoiceStack platform.
In this Article
Access and Download
1. Navigate to Configuration > Downloads.
2. The available platforms of the VoiceStack Admin App are as follows:
| Platform | Actions |
| Windows |
✅ Download Windows Application ✅ Copy the Download Link |
| macOS |
✅ Download macOS Application ✅ Copy Download Link |
Download Options
Each platform has two options:
- Download Application: Directly downloads the latest available installer for the selected platform.
- Copy Download Link: Copies the direct link URL to the clipboard, allowing the link to be shared with others (e.g., via email or messaging platforms).
Version Tracking
- The current application version (e.g., 1.11.0) is displayed alongside each platform.
- This ensures that users are aware of which version they are downloading.
System Compatibility
| Platform | Minimum Requirements |
| Windows | Windows 10 or later |
| macOS | macOS 11 (Big Sur) or later |
1. Select the desired version of the download and click any of the following:
-
Download Application
A downloading prompt is displayed. Once downloaded, you can locate the application in the downloads folder of your computer system. You can click on it to install the application on your system.
-
Copy Download Link
You can paste the link to your desired sharing location.
Tips
- Always verify the version number before downloading to avoid compatibility issues.
- Use the Copy Download Link feature to share installers with remote team members or during mass deployment.
- Encourage agents to update the application regularly to access new features and security improvements.
- Bookmark the Downloads section in the Admin App for quick access.
- Use the clipboard link in IT onboarding checklists or training emails for streamlined agent setup.
Use Cases
- New Agent Onboarding: New hires can quickly download and install the VoiceStack Admin App directly from the portal without IT intervention.
- Remote Team Setup: Admins or team leads can copy and share the download link with remote agents via email or chat platforms.
- Version Troubleshooting: IT teams can compare an agent’s installed version with the displayed current version to identify version-related issues.
- System Reinstallation: After formatting a device or changing systems, agents can redownload the installer to set up the app again.
- Centralized IT Distribution: IT teams can ensure consistent deployment by using the same download link across all workstations.
- Mass Deployment Support: When deploying the app across multiple machines, the copy link feature streamlines automated installations or batch scripts.
- Compliance and Security: Ensures that all users operate on a secure, supported version to meet IT and data compliance standards.
Key Points
- Supports both Windows and macOS with direct download options.
- Offers two actions per platform: download or copy the download link.
- Displays the current app version for transparency and version management.
- Lists minimum system requirements for platform compatibility.
- Designed for quick access and simplified deployment.
Benefits
- Centralized Access – No need to rely on external sources or email attachments.
- Faster Onboarding – Direct downloads save time when setting up new users.
- Version Control – Ensures all agents are on a standardized version.
- Easy Distribution – Admins can instantly share installation links via the “Copy” feature.
- Platform Flexibility – Supports installation on both Windows and macOS systems.
Best Practices
- Maintain a regular review cadence to confirm that agents are using the latest version.
- Share download links as part of your onboarding or training documentation.
- Pair downloads with a quick start guide or installation steps to reduce support tickets.
- Include the Downloads portal link in all IT support and onboarding emails.
- Create a checklist for new users that includes app download and login instructions.
Support / Contact
Need further help? Contact support@voicestack.com or call 407-833-6436.